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What is EDee?

EDee is an automated delivery option that gives you the chance to receive your online orders without the need of logging in to your EshopWedrop account more than once.

What does automated delivery mean?

With EDee being an automated delivery option, this means that if activated, your orders will be delivered to you automatically, based on the preferences you set in your personal EshopWedrop account only once.

Is EDee a mandatory option I have to use?

EDee is not mandatory, it is an optional add-on and can be activated in your personal EshopWedrop account, for free!

If you decide to activate our EDee functionality, then all you need to do is complete the information applicable in your EshopWedrop account under the ‘My parcels’ section and based on this information your future orders will be delivered to you. Also, you are able deactivate it at any time.

Please note: Even if you decide not to use EDee, your parcels will still move to their Destination Warehouse, so Edee will not affect your parcels journey if it is not used.

If I activate EDee, will this work for outstanding orders in my account?

If you decide to activate EDee but you already have orders outstanding in your account, then please note that the preferences you have set will only work for those parcels that are added to your account after the activation. For the parcels already existing in your account, these cannot be automated and will therefore have to follow the manual ordering process.

How does EDee work?

EDee gives you the chance to pre-select the delivery options you wish your orders to use, only ONCE and from then on, each time that you use EshopWedrop to deliver your parcels, EDee will take care of the entire process for you, using the preferences set!

For example: If you pre-select preferences such as the delivery option to be home delivery and use the same method of payment for all of your orders, then Edee will carry out your future orders using these preferences, without asking for any further assistance.

How to Activate EDee?

Step.1 à Visit your EshopWedrop Account and go to the ‘My Parcels’ page.

Step.2 à Turn On EDee

Step.3 à Select the delivery preferences that you wish EDee to take care of for you

Is there a maximum parcel size for automated deliveries?

There is no maximum parcel size for automated deliveries, unless you choose our C&C options (parcel lockers / parcel shops). If you select one of our C&C options and your parcel is bigger than the maximum allowed, then EDee will use the secondary delivery option that you set in your EDee settings.

Also, if you are using click and collect or door deliveries, please check for any courier restrictions that may occur.

What happens if I use EDee but choose to pay ‘cash on delivery’?

If you have selected the ‘Cash on delivery’ payment option, EDee will take care of the delivery for you and will send your parcels to our USA warehouse. Once your parcels have arrived, you can collect and pay for your order using cash on delivery.

Likewise, EDee can arrange for home delivery and payment can be made on arrival.

What happens if I use EDee but choose to send one parcel to a different address?

EDee can be turned on/turned off for one individual parcel separately if wanted. For example, if EDee has been activated, but one parcel needed to be delivered in a different way to the others in the account, EDee can be turned off for this one individual parcel. Then, this particular parcel would just need to be ordered in the usual way.

Will I be informed with updates on the journey of my parcel with EDee?

EDee will send you email updates on the status and journey of your order to keep you fully informed each step of the way.

Is EDee suitable for me?

EDee is the right option for you if you like your online shopping process to be fast and simple. This meaning, less email notifications (if you opt in to receive less) and less logins to your account. However, order tracking and delivery updates are always available on the website for you to access.

When will the surcharge take effect?

When will the surcharge take effect?

 

The Emergency Situation Surcharge will be effective as of 1 April 2020 until further notice.

 

In what instances will the surcharge apply?

 

The Emergency Situation Surcharge will be applicable to all US Parcels ordered as of 1 April 2020.

 

It is not applicable for European road transport and for parcels from the European Origin Countries. Any change in this regard will be notified in advance.

 

Please see the mechanism of this surcharge in the examples below:

 

A

B

C

D

E

Billing Method for US Emergency Situation Surcharge (ESS)

Chargeable Weight (kg)

US Standard Tariffs - Flagship (GBP)

US ESS Amount (GBP)

US Total Tariff Charged - Flagship (GBP)

 

             0.45

                  6.99

             1.21

                 8.20

Fixed Charge GBP per kg:

             0.95

                  8.99

             2.56

               11.55

2.69

             1.50

                11.99

             4.04

               16.03

 

             2.50

                14.99

             6.73

               21.72

ESS and tariffs including VAT

   

A x B

C + D

What are the standard maximum dimensions allowed for one parcel?

Currently, the standard maximum dimension allowed for one parcel is of 210cm per one side. If the parcel exceeds 210cm on one of its sides, you will be contacted regarding contingent surcharges. Once the extra-costs have been covered, the parcel will be processed by the origin warehouse and delivered safely to you.

For some origin countries there can be lower maximum limits in place as communicated on the website in the FAQ section.

What is the Personal EshopWedrop Delivery Address?

Once signed up you will receive your Personal Delivery Addresses for your online shopping in Europe, USA and soon Asia. You can find these addresses when you log in to your Personal EshopWedrop Account.

These are the main EshopWedrop Warehouse Addresses. When you are shopping online and use one of these addresses, your parcels are being delivered to the relevant country’s EshopWedrop Warehouse.

Via this process you can sometimes benefit from a free delivery option that online retailers often offer their customers. Meaning, you only have to pay for the costs associated for EshopWedrop to deliver your parcel to the UK.

Example: You have ordered a book from Amazon.com that qualifies for free USA delivery and you have used your USA Personal EshopWedrop Delivery address at the checkout. This means that your parcel will first be sent to our USA EshopWedrop Warehouse allowing you to qualify for the Free delivery option that Amazon.com sometimes offers. Your goods will then be delivered from the USA warehouse to the UK and you will charged based on the delivery charge you have selected.

Can I compare prices between various online shops?

Of course! We recommend that you use Ceneo for your online shopping from Poland, Pagineprezzi in Italy.

I made an online purchase but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do?
  1. We kindly ask that you check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address.
  2. Did you receive a tracking number for the order from the online store? We recommend that you use a track & trace delivery option.
  3. If the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations.
  4. We kindly ask you to contact us and send us all the details you have in order to clarify the situation.
Can I buy from other online shops? Other than those detailed on the EshopWedrop website?

Absolutely! Our online shops directory is only for guidance and ideas for you to explore. You can buy from any online shop which is making deliveries to one of your EshopWedrop shopping delivery addresses.

How can I check my parcels and how can I find out when they arrive at destination?

We will inform you via email as soon as:

  • your parcels arrive in the EshopWedrop origin warehouses (your EshopWedrop shopping addresses)
  • your parcels depart towards the destination country
  • your parcels arrive in our warehouse from the destination country
  • your parcels, either arrive in the collection point indicated by you or when they are handed over to the courier for delivery to the address indicated by you
  • the parcels are delivered to you.

Also, you have the anytime option to check your parcels in your EshopWedrop account. You will find here all of the details and the status for all of your parcels, consolidations, history, invoices raised to you, etc.

Where can I see my invoices?

Your delivery charges and invoices will be displayed in your EshopWedrop user account. You will also be able to see the status of your deliveries here.

My parcel was rejected at my EshopWedrop shopping address. Why?

There are several reasons for a parcel to be refused.

  • The parcel was shipped with COD service (Collect on Delivery)
  • The dimensions of the parcel exceed the maximum allowable
  • The parcel is on the list of goods that cannot be transported (dangerous goods, goods the storage, and delivery of which may require special conditions).
What are the benefits of cross-border online shopping?

You have more freedom of choice.

EshopWedrop provides consumers in the UK with the freedom to purchase products from online retailers in USA, Poland, Italy, Greece and Lithuania, with Asia coming soon.

  • Eliminate delivery obstacles
  • Automate your deliveries. Do it once – enjoy regularly
  • Combine your purchases automatically – get volume discounts
  • Use our customer-friendly, competitive international delivery prices
  • Gain access to hundreds of online stores
  • Choose delivery or collect option that is best for you
How does the service work? Read our Step by Step Guide.

STEP 1 – Upon registering you will receive your Personal EshopWedrop Delivery Addresses for online shopping in Europe, USA and soon Asia.

STEP 2 – Shop from all of your favourite online stores in Europe, USA and soon Asia. Here you can find some shopping ideas but always feel free to use any other shop you might prefer!

STEP 3 – On the online store’s checkout, use your Personal EshopWedrop Delivery Address including your EshopWedrop ID (part of the address' body). There are many online shops that will ask you to fill in the two address lines, we also include two lines for your shopping address (this is why you will find them in your shopping addresses: Address Line 1 / Address Line 2).

STEP 4 – Wait for our confirmation that your order has arrived at your EshopWedrop Personal Delivery Address (please consider the delivery time in the respective country according to the local delivery option you selected when you placed the online order). Once your order has arrived at the EshopWedrop warehouse, our team will arrange for the parcel to be delivered to the UK.

STEP 5 – We know that shopping online might be stressful sometimes, that’s why we regularly inform you via e-mail about your parcels’ location and delivery status or you can check this anytime by logging into your EshopWedrop account or using the Track & Trace tool available on the EshopWedrop website.

STEP 6 – You will receive an email notification once your parcel has arrived in the UK. Home delivery? Job address delivery? Or you prefer to personally pick up your order from a collection point? You can select the option most convenient to you as soon as your parcels have arrived in the UK.

 
Why use EshopWedrop?
Thousands of online shoppers in Europe use EshopWedrop to deliver their parcels when shopping online from abroad.

Here are some of the reasons that EshopWedrop can be your favourite online shopping partner:

Brands you love, delivered to you: With EshopWedrop you have access to high quality and cheaper products from the biggest online retailers in Europe, USA and soon Asia! If some online retailers do not deliver to the UK, EshopWedrop does!

Access to product sales across Europe: We all know that there are huge sales running online in markets such as in the US. Most of these products can be expensive and sometimes not even available in the UK! With EshopWedrop you can now shop online for any product you like and enjoy discounts and sales that the European, American and Asian (coming soon) markets offer!

Consolidate your orders: It is likely that you will want to buy products from multiple European, American and Asian (coming soon) shops! This can result in high delivery costs, but with EshopWedrop you can combine all of your orders into one consolidated delivery and tracking number, so that all of your parcels will be delivered to you together, saving you money and time when collecting them.

Price Calculator: You can estimate your delivery fees before you purchase a product. This will provide you with an estimate of the costs to deliver your parcels globally to your home address in the UK. Visit the EshopWedrop Price Calculator to estimate your parcel delivery costs. Visit the Price Calculator

Multiple Delivery & Collection Options:  Online shopping means convenient shopping! EshopWedrop is giving you the chance to deliver your parcels to a click & collect collection point, your home address or an address of your choice! What’s even better? If you are local, simply visit our flagship and pick the parcel up yourself!
 
Make a friend feel unique: Surprise your loved ones by sending them a parcel from abroad straight to their address!
 

 

Can I also buy from other European countries?

Of course, you can order from any online shop from all over the world which is making deliveries to one of your EshopWedrop shopping addresses – USA, Poland, Italy, Greece and Lithuania. We will receive your parcels at any of the EshopWedrop shopping addresses and we will take care of everything so that your products will be delivered safely to the UK.

How do I know that my products were received at my EshopWedrop shopping address?

Our system will automatically send you email notifications as soon as we have received your parcels. The following details are included in our email notifications for each parcel received:

  • Weight
  • Dimensions
  • Tracking number
  • Link to your EshopWedrop account where you can see a picture of your parcel(s) as well as all of the details above.

Also, at any time, you have the option to check your parcels in your EshopWedrop account. You will find here all of the details and the status for all of your parcels, consolidations, history and invoices raised to you.

Can my parcels be picked up by another person?

Yes, of course! When you place the order in your EshopWedrop account please leave a comment with the name and surname of the person who will be collecting your parcel(s).

The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do?

Let's try this:

  1. Chech you choose delivery country correctly.
  2. Change "+44" (UK code) with "0" (zero) - ebay.co.uk
  3. Delete +44 and leave only the rest of numbers - Amazon.co.uk
Can I consolidate more parcels in one order?

Of course, this is one of the biggest benefits of using EshopWedrop. We will store your parcels in the Destination Warehouse (DW) for two weeks, free of charge. This allows for your other parcels to arrive in the DW and then make one delivery order for all of your parcels. We will charge you based on the cumulated weight and volume for all of the parcels consolidated in the one order, opposed to separate orders. Meaning you will save on your delivery costs.

What are the times and days for delivering parcels to my online shopping address in USA, Greece, Poland, Italy and Lithuania

Parcels can be accepted from Monday to Friday, during the following times:

  • USA address - 09:00 - 17:00
  • Lithuania address - 09:00 -17:00 
  • Italy address - 09:00 - 17:00
  • Poland address - 08:00 - 15:00
  • Greece address - 09:00 - 17:00
How to Shop from the USA?

Are you trying to place an order using your EshopWedrop American Delivery Address?
We strongly recommend that you review the information below - you need to follow the guidelines below to ensure your parcel is successfully delivered.

Firstly, visit your EshopWedrop account to check your American Delivery Address is available - MY ACCOUNT
If you don’t have an EshopWedrop Account Sign up HERE

How does the USA service work?

The USA EshopWedrop Origin warehouse is based in New York and close to JFK airport. This means, that every time you are shopping online from online retailers your parcels will be sent to the USA Origin Warehouse and from here they will be delivered to the UK warehouse, via Heathrow airport.

Deliveries to the USA Warehouse are accepted from Monday to Friday 9am to 5pm (New York time).
All parcels are processed within 24hrs after delivery, except those delivered during Thursdays, which are processed on the same day.

Cut off times – Parcels with customs details updated and confirmed by Thursday 5 PM Eastern Time (ET) for each departure day will be included in the same day’s departure.

Currently we have one monthly departure from the USA Origin Warehouse, on Friday with the airfreight departure from JFK Airport, NYC on Sunday and arrival at London Heathrow Airport on Monday morning.

Thus parcels delivered to our USA Origin Warehouse from Friday to Thursday will be processed and recorded in our system by Thursday Close of Business (ET). Customers need to update the customs details of these parcels by Thursday 5 PM ET in order to ensure they will depart the same Friday.

What do I need to do when parcel arrives at the USA warehouse?

Please log in to your Personal Account and compete the following steps:

Upload supporting documentation for the products categories and values declared (invoice, online order confirmation, proforma invoice, etc.).

This document must present clearly the description of the products, the quantity and the amount paid for the products. If any of these details are missing the parcel cannot depart from the USA!

You must complete the product category details mentioned above in ENGLISH ONLY and must match the description from the supporting documentation (invoice or online order confirmation).

Declared value in USD including any applicable sales tax and USA delivery charges, according to the supporting documentation uploaded. The maximum value per parcel accepted by the system is USD 2,500. This is the maximum value for simplified export formalities accepted by the US Customs Authorities.

Please note: If you do not have a default delivery address in your destination country declared in your account you will be prompted to add one. This is a necessary condition for the parcels to be sent from the USA. This address will be declared as your address for the export and import customs formalities.

What happens when the parcels arrive in the UK?

Firstly, Parcels arrive in the UK on Monday at the Heathrow Airport for import customs clearance (see more details below about the import customs formalities).
Once the parcels have been customs cleared they will be delivered by Tuesday (12 PM UK time) to the EshopWedrop UK Flagship warehouse. At the Warehouse the parcels will be sorted and will be sent out for finale mile delivery. 

For further questions please feel free to contact our Customer Service Team.

Customer Service Contact Details: 

Telephone: +44 (0) 1794 516 515

 Email: info@eshopwedrop.co.uk

What are the delivery charges for a parcel from the USA?

Delivery prices are calculated based on the parcels’ chargeable weight*

* Chargeable weight: The Chargeable Weight of Air Freight shiopmemnts are calculated as the Actual Weight (Gross Weight) or the Volumetric (also called Volume or Dimensional) Weight of the shipment, whichever is the greater. The Volumetric Weight that is calculated based on the dimensions (length, width and height) of a parcel: Length (cm) x Width (cm) x Height (cm) / 6,000. Typically, large items with a light overall weight take up more space on an aircraft than a small, heavy item. That’s why the Airlines charge according to Chargeable Weight.

Import Customs Formalities

When parcels arrive at London Heathrow Airport, UK each of them are subject to import customs formalities – this allows the parcels to be circulated as UK parcels to any destination in the United Kingdom without any other customs formalities during the transit or at destination.

Once the parcels arrived in the UK the USD declared value is converted into GBP based on the FX rate published monthly by the HM Revenue & Customs (UK Customs Authorities)

Low Value (LV) Parcels with final customs value up to £135 (GBP): Parcels to this value require a payment of import VAT. An import customs clearance fee of £4.99 will also be applicable alongside an import customs payment fee of 9.99% of parcel value*

High Value (HV) Parcels with final customs value over £135 (GBP): Parcels to this value require a payment of import VAT and import Duties. An import customs clearance fee of £49.99 will also be applicable alongside an import customs payment fee of 9.99% of parcel value*

Statistical Value - The Import VAT and Import Duties are calculated based on Statistical Value which is the Declared Value slightly increased by the HMRC. From our experience so far but without this being a guaranteed factor, the average statistical factor was 1.04 (4% average increase of the Declared Value to obtain the Statistical Value).

Import Customs Payments are made of the Import VAT, Import Customs Duties and any other Import Taxes paid by EshopWedrop to HMRC (UK Customs Authorities) on behalf of the clients for importing the parcels into UK. They are paid in GBP and the same amounts without any margin on top are updated in the EshopWedrop system for each parcel. The system is then converting the GBP amounts into each destination country’s local currency (e.g. GB for the UK, EUR for Lithuania, RON for Romania) based on the official exchange rates published by the local national bank and applicable on the day when the import customs formalities were done and the import payments were made by EshopWedrop on behalf of the clients. These Import Customs Payments will be calculated as amounts to be paid by the client at checkout when each such parcel is ordered by the client for final delivery in the destination country.

Import Customs Clearance Service Fee: This is the service fee charged to the clients by EshopWedrop for the service for taking care of the import formalities of each parcel. These fees are different for LV and HV parcels and are according to the official tariffs list published on the website.

Import Customs Payments Service Fee: this is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties and Other Import Taxes paid by EshopWedrop (or its subcontractors and appointed agenst) to HRMC (UK Customs Authorities) in order to import each parcel. This fee is a percentage from the total amount of such Import Customs Payments made for each parcel, with a min amount being charged and they are according to the official tariffs list published on the website.

IMPORTANT NOTE: Each parcel will be treated individually. This means the Import Customs procedures will be applied separately to each parcel.
In case of more than one parcel for the same client consolidated into one shipment arriving in London Heathrow Airport, UK, the cumulated value of all parcels for the same client is considered for determining each parcels’ customs category (Low Value Parcel or High Value Parcel).

 

Want to know more about calculating Value Added Tax? Take a look at the UK Govermnents VAT rates, here

Want to look up commodity codes, duty and calculate Trade Tariffs? Find out more, here

Want to know more? Use the EshopWedrop Calculator, here

 

Is there a max limit in the parcel’s chargeable weight?
Yes, 1,000 kg.*

 

Is there a max limit in the parcel’s declared value?
Max value per parcel: USD 2,500*
* If your parcel exceeds any of these limits and prior of ordering, please contact our team and one of our customer’s representatives will advice you of the process needs to be followed. Only parcels within these limits are considered Parcels as defined in our Standard Terms and Conditions and the tariffs and all the other conditions are applicable. Any parcel exceeding any of these limits will need to be agreed with special conditions and tariffs applicable offline.

 

Is the service available for companies or only for consumers (private individuals)?

The service can be used also by companies but it is very important to understand that the import customs clearances are done in UK electronically and bulk for the entire shipment made of all the parcels consolidated into one transport. Therefore we cannot provide any Import Customs Declaration for each parcel which usually companies require as supporting documentation for the import VAT or import customs duties paid for the import formalities.

The above is applicable for all the parcels even for those for consumers (private individual clients) – there will not be available any individual Import Customs Declaration for individual parcels and we will not be able to provide to the clients supporting documentation for the Import VAT or Import Customs Duties paid for individual parcels.

What goods cannot be delivered from the USA to the UK?

The USA EshopWedrop Origin warehouse is based in New York. This means, that every time you are shopping online from online retailers your parcels will be sent to the USA Origin Warehouse, and from there your parcels will be delivered to the UK warehouse, via Heathrow airport, before delivered to you in the UK.

When parcels arrive at London Heathrow Airport, UK, each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at destination.

Please find below a list with the products that cannot be delivered from USA to Europe subject to UK custom formalities:

  • Soil, plants, roots, seeds, trees, ores, forage for animals, mineral manure, flowers and ornamental plants.
  • Vegetables, bulbs, fruits, potatoes, dairy or other animal products – fish, eggs, honey, milk.
  • Meat and meat offal - including ham, bacon, sausages and pate.
  • Perishable products of any kind.
  • Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning.
  • Live or dead animals, bees, crustaceans and other insects including other aquatic invertebrates, raw skins, raw furs.
  • Wood, wooden charcoal, iron and steel, magnets, residues and wastes.
  • Money, including Coins, Credit Cards, Debit Cards, Bills, Banknotes or securities or Travel cheques.
  • Art pieces or personal value objects.
  • Jewellery, rough diamonds, gemstones, platinum, gold, silver or precious objects.
  • Batteries, explosives, flammable substances, chemical products, sulpha, mineral fuels, resins, or other dangerous substances/radioactive substances.
  • Aerosols, Water heaters, tanks with motor fuels, gasoline, diesel and other fuels, lighters containing fuel.
  • Tear gas, mace & pepper spray, recipients containing gas, empty gas containers, gas masks & gas mask filters.
  • Knifes, guns.
  • Fireworks, gun powder, bullets, firearms, weapons, nuclear reactors, explosives, ammunition, military equipment, self-defence sprays, airbags.
  • Illegal drugs, Psychedelic drugs, narcotics, pharmaceutical products (including veterinary), pesticides, herbicides, fungicides.
  • Liquid, tobacco or alcoholic drinks with a concentration exceeding 70%.
  • Sugar and salt.
  • Perfume, essential oils or nail varnish.
  • Photographic products.
  • Cereals, pastry and various pet food products

It’s our priority to ensure that your parcels are customs cleared and delivered to you. However, for parcels containing products as per the list above, we cannot be held liable for your losses. The authorities are at the extreme of confiscating and destroying these items.

We do apologise for any inconvenience this might cause.  

We strongly suggest before placing an order, that you read our Terms and Conditions – 3.10 (3) regarding size, packaging and contents of the Parcel.

Please note: These products are given as examples and the list is not limiting. Please ensure you observe the legislation in the USA, EU and the UK for any products which might not be allowed.

‘Dangerous Goods’ Parcels from the USA

Sometimes parcels can contain products known as ‘Dangerous Goods’. It is important that you are aware of the items that are considered ‘Dangerous Goods’ which can be purchased from the USA, as these cannot always be transported due to regulations.

Some goods are classified as ‘dangerous’ or ‘hazardous’ and can be unfit for safe transit. This category can include the following items: aerosols, perfume or anything containing lithium batteries – phones and laptops.

Please find below the list of ‘Dangerous Goods’ parcels:

  • Parcels including Li-Ion and Li-Metal Batteries are classed as ‘Dangerous Goods’.
  • Only UN3481 can be transported.
  • All other Dangerous Goods’ codes cannot be transported. These include: UN3480, UN3091 and UN3090.
  • For the parcels containing unknown Dangerous Goods’ codes, they will require being opened and unpacked for retrieval of cliental documentation. This documentation can then determine which of the 4 codes above the parcel is.
    Please note there will be a repacking fee involved for these parcels and they will be marked in the system until the repacking is confirmed by you.
  • We can currently only transport the code: UN3481. We are organising transports only when the volumes are high enough for these ‘Dangerous Goods’ parcels. Generally, this transport happens once per month.
  • For the codes we cannot transport, please contact our customer support team and confirm if you would like to return the parcels to the USA sellers.
  • For laptops and products containing batteries please also contact our client support team.

It’s our priority to ensure your parcels are delivered to you and to make you aware if they contain dangerous items. However, for parcels containing products as per the list above, we cannot be held liable.

We do apologise for any inconvenience this might cause. 

We strongly suggest before placing an order, that you read our Terms and Conditions

How to Shop from Europe to the UK?

We understand that the current uncertainty surrounding Brexit has left a lot of our customers feeling apprehensive regarding the use of our service to bring goods into the UK moving forward.

We have good news to share about this! You will no doubt have noticed that all of your shopping addresses are activated once more. Shopping from mainland Europe and delivery to the United Kingdom is once again available to you today! With weekly deliveries it has never been easier to shop from your favorite European brands from countries like Italy, Lithuania, Greece, Poland, Romania, Latvia, and Estonia.

Following the suspension of services following Brexit in the early months of 2021, we are pleased to announce the return of European parcel shipment into the UK. Please see the important information below (as it currently stands) applicable in general at UK level. Please note that all of these are subject to change based on the discussions and interpretations from the UK Government and associated customs authorities.

When parcels arrive in the United Kingdom each of them is subject to import customs formalities – this allows the parcels to be circulated as UK parcels throughout the country:

 

Low Value (LV) Parcels with final customs value up to £135 (GBP): Parcels to this value require a payment of import VAT. An import customs clearance fee of £4.99 will also be applicable alongside an import customs payment fee of 9.99% of parcel value*

High Value (HV) Parcels with final customs value over £135 (GBP): Parcels to this value require a payment of import VAT and import Duties. An import customs clearance fee of £49.99 will also be applicable alongside an import customs payment fee of 9.99% of parcel value*

*Applied to the value of customs payments made on behalf of the client by EshopWedrop (Min fee/charge of £0.99 GBP)

 

Import Customs Clearance Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of taking care of the import formalities for each individual parcel. These fees are different for LV, and HV parcels and you will find this in the official tariffs list published on our website.

Import Customs Payments Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties, and Other Import Taxes paid by EshopWedrop (or its subcontractors and appointed agents) to Customs Authorities to import each parcel.

It is important to note that each parcel will be treated individually. This means the Import Customs procedures will be applied separately to each parcel. In case of more than one parcel for the same client consolidated into one shipment arriving in the UK, the cumulated value of all parcels for the same client is considered for determining each parcels’ customs category (Low-Value Parcel, or High-Value Parcel).

For example, regardless of individual values, two parcels each valued up to £135 will be adjusted to one LV and one HV – this is because of their accumulated value of more than £135 sets a HV value and will therefore one will be cleared in line with the High Value Parcels import customs payments and services fees as presented above. In the case of more parcels, should you have any questions regarding fees please get in touch with our customer support team for further clarification. 

We would like to assure our customers that we are doing everything in our power to make this a smooth and seamless process and we thank you for your continued understanding and patience in this matter. Please enjoy shopping internationally again and receiving your goods back in the UK once more!

 

For further questions please feel free to contact our Customer Support Team

Customer Support Contact Details: Phone: [+44 (0) 2035 144 847], Email: info@eshopwedrop.co.uk

What are Drops?

EshopWedrop gives customers the opportunity to earn Drops with every parcel that they order. They can choose to turn these Drops into discounts which can be used towards delivery payments from Europe, the USA or the UK. It’s that simple! Reward Drops will be earned on all parcels ordered, to celebrate a customer’s birthday or on other discretionary events throughout the year. Cash in your Reward Drops for exclusive discounts towards your parcels’ deliveries. Status Drops, on the other hand will allow you to gain a higher status account as you earn more Drops throughout the year. 

Customers can gain a new enhanced status each year depending on the number of Drops collected. The status levels are Blue, Silver, Gold and Platinum. The higher level you reach, the more Drops you will earn per parcel delivered to you. A Gold or Platinum status user will also receive exclusive Amazon vouchers.

At the end of each year accumulated Reward Drops will not expire until they are converted into discounts and will be shown in a customer’s Drops Statement, found in their account. From Tuesday 1st March 2022, customers will be limited to converting up to 100 Drops at a time.

At the beginning of the calendar year, the number of Status Drops will revert back to zero, however the status (Blue, Silver, Gold & Platinum) of the customer’s account will reflect the number of Status Drops collected in the previous year. Achieved Drops status will reflect the number collected during the previous year (i.e. 105 Drops collected in 2021 would mean that in 2022 a customer will hold Gold status).

Drops Status Levels:

Blue: 0-11 Drops per year

1 Parcel = 1 Status Drop + 1 Reward Drop

 

Silver: 12-99 Drops per year

1 Parcel = 2 Status Drops + 2 Reward Drops

 

Gold: 100 – 299 Drops per year

1 Parcel = 3 Status Drops + 3 Reward Drops

Amazon Voucher = 5EUR

 

Platinum: 300+ Drops per year

1 Parcel = 4 Status Drops + 4 Reward Drops

Amazon Voucher = 10EUR

 

Interested? Opt-in to our loyalty programme today and start collecting your rewards! Simply log in to your account or click the link below to join!

Join Drops Now!

Should you have any questions about Drops, please get in touch with our Customer Support Team and they will be happy to assist with any queries you may have!

Start enjoying the exclusive benefits of being an EshopWedrop Drops Member today!

New to EshopWedrop? Enjoy £10 Off Your First International Delivery!

At EshopWedrop, we believe that shopping across borders should be easy, affordable, and fun! That’s why we’re excited to welcome new customers with an exclusive £10 discount on your first international delivery. Whether you’ve had your eye on fashion from Italy, tech from Germany, or home decor from Poland, now’s the perfect time to take the plunge!

What is EshopWedrop?

EshopWedrop is your gateway to international shopping made simple. We provide you with local delivery addresses across Europe and the USA, so you can shop from your favourite international stores just like a local. Once your parcels reach our local warehouse, we consolidate and deliver them straight to your door in the UK – fast, affordable, and hassle-free.

 

How to Claim Your £10 Discount:

1. Sign Up – Create your free account on eshopwedrop.co.uk

2. Shop Online – Use one of our international delivery addresses at checkout.

3. Enjoy Your Discount – Your £10 off will be automatically applied to your first international delivery!

 

Why Choose EshopWedrop?

✔️ Access to multiple countries with one account

✔️ Affordable and transparent delivery fees

✔️ Consolidation options to save even more

✔️ Real-time parcel tracking

✔️ Friendly customer support every step of the way

 

Don’t miss out! Your global shopping adventure starts here – and with £10 off, there’s never been a better time to try it out.

 

Go to faq
In case you need extra support from us, you may contact our client center

Tel: +44 (0) 1753 905073

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